Shipping policy

 

MedServ Marketplace Inc. – Service & Shipping Policy

Last updated: March 21, 2026

OVERVIEW

This policy applies to all purchases made through MedServ Marketplace Inc. (“MedServ”, “we”, “us”, or “our”).

Our offerings are primarily non-clinical medical equipment services, including installation, preventive maintenance, calibration, and repair. In limited cases where parts are provided, they are typically bundled with or support service delivery.

 

SECTION 1 – SERVICE DELIVERY (PRIMARY POLICY)

All services are:

  • Scheduled in advance based on availability

  • Delivered by certified biomedical technicians (BMETs/FSEs)

  • Coordinated and managed by MedServ

Scheduling:

  • Service dates are confirmed after order acceptance

  • Timing may vary based on technician availability and location

Customer Responsibilities:

You agree to:

  • Provide accurate service location and equipment details

  • Ensure site access at the scheduled time

  • Ensure equipment is ready for service

Failure to meet these requirements may result in rescheduling fees.

SECTION 2 – SERVICE CANCELLATIONS & RESCHEDULING

Before Service is Scheduled:

  • You may cancel for a full refund

After Service is Scheduled:

  • Cancellation or rescheduling may incur fees based on:

    • Technician allocation

    • Travel commitments

    • Scheduling logistics

After Service Completion:

  • Services are non-refundable

  • Issues must be reported within 5 business days

SECTION 3 – SHIPPING (IF APPLICABLE)

In cases where parts or materials are shipped as part of service delivery:

  • Shipping timelines are estimates and not guaranteed

  • Delivery may be handled by third-party carriers

  • Risk of loss transfers upon delivery to the carrier

MedServ is not responsible for:

  • Carrier delays

  • Transit issues outside our control

Any shipped parts are intended for use with scheduled service and may not be eligible for standalone return.

SECTION 4 – DAMAGES OR ISSUES

If there are issues related to:

  • Delivered parts

  • Service execution

You must notify us within 5 business days at: service@medservmarketplace.com

We will review and work in good faith to resolve the issue.

SECTION 5 – NON-RETURNABLE SERVICES

All service-related charges are non-returnable, including:

  • Labor

  • Travel

  • Diagnostics

  • On-site service time

SECTION 6 – CONTACT

MedServ Marketplace Inc.

2503 238th Ct NE

Sammamish, WA 98074, USA

service@medservmarketplace.com

+1 425-224-6783